1. Definitions In these Terms & Conditions (the “Conditions”):
  • (i) “Event” means the event for which You have purchased a ticket;
  • (ii) “the Promoter”, “we”, “us” and “our” means Hide&Seek Festival Ltd and any associated promoter(s) of the Event; and
  • (iii) “you” and “your” means you as the ticket holder.
  1. Acceptance of Terms Your purchase of a valid ticket and entry into the Event constitutes your acceptance of all of the Conditions laid out below.
  2. Age Policy and Entry You must be 18 or over to attend the Event. It is important that you read and take note of the full policy below. There are strictly No pass-outs and No re-entry (unless otherwise permitted by wristband policy in Clause 9).
  3. Refunds and Cancellation Definitions No refunds are available, except as subject to Clause 5. For the purposes of these Conditions:
  • (a) ‘Major Cancellation’ is the cancellation of the Event in full (and not rescheduled). If only one or more days (but not all days) of the Event are cancelled, you may only be offered a proportionate partial refund;
  • (b) ‘Material Alteration’ is a change (other than a rescheduling) which, in the Promoter’s opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. Please note that the following are not deemed to be ‘material alterations’: changes to the line-up of the Event; adverse weather conditions; changes to individual members of an act; curtailment of the Event where the majority of the Event is performed in full; and delays to starting the performance of an Event;
  • (c) ‘Special Exception’ is an exception determined by the Promoter in its sole discretion.
  1. Refund Policy Refunds are only considered on Major Cancellation, Substantial Alteration, or by Special Exception determined by the Promoter in its sole discretion.
  • You must claim your refund within the timeframe set out in the announcement made by the Promoter notifying you of the re-scheduled date or that an event has been materially changed.
  • If the Event is cancelled, you must claim your refund within the timeframe set out by the Promoter.
  • A minimum of the proportionate amount of the face value of the ticket will be refunded.
  1. Personal Arrangements Personal arrangements including, but not limited to, travel, subsistence, and accommodation relating to the Event which have been arranged by you are at your own risk. The Promoter shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.
  2. Artists and Running Order Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.
  3. Tickets and Admission
  • Tickets are personal revocable licences and shall at all times remain our property and subject to these Conditions.
  • The Promoter reserves the right to refuse admission.
  • The Promoter has granted the Police the right to refuse admission to the entire Event site.
  1. Wristbands
  • Check your ticket: Upon purchase and receipt of your ticket, please check it carefully as mistakes cannot always be rectified.
  • Wristband Exchange: All customers (both Camping and Weekend Admission) must exchange their ticket for a wristband on first entry at a wristband exchange.
  • Wristband Rules: Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred, or resold. Wristbands must be worn at all times for the duration of the Event.
  1. Responsibility for Tickets All ticket holders are responsible for their ticket until it is exchanged for a wristband. The Promoter will not issue duplicate tickets for lost or stolen tickets. Keep your ticket safe.
  2. Void Tickets and Resale
  • If you have obtained your ticket in breach of these Conditions and/or if you breach any of these Conditions then your ticket shall be void, and all rights conferred on you or evidenced by such ticket shall be void.
  • If you seek to gain entry to the Event using a void ticket then we reserve the right to refuse you entry to or evict you from the Event and you may be liable to legal action for trespass. Void tickets are non-refundable.
  • Tickets purchased from unauthorised sources may be rendered invalid and admission refused.
  • It is prohibited to resell tickets for the Event except where resold using the official resale platform of the official ticket agent you purchased your ticket from.
  1. Commercial Use Tickets cannot be used as part of any marketing, media, or sales promotion, whether commercial or non-commercial, without the prior written consent of the Promoter.
  2. Liability Subject to Clause 23 below (regarding negligence/death), the Promoter is unable to accept liability for personal or property damages, losses (including surrendered items), or injuries sustained at the Event. Any personal property brought to the Event is at your own risk.
  3. Illegal Substances and Behaviour Strictly no illegal substances or objects. Any person suspected of carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry, and/or evicted from the site without a refund.
  4. Search Policy and Confiscation You may be body/bag searched anywhere on site at any time by security and detection dogs. Search is a condition of entry and presence at the Event. The Promoter shall be entitled to confiscate:
  • (i) [LINK TO PROHIBITED ITEMS LIST OR INSERT LIST HERE];
  • (ii) any other items which the Promoter considers may be used as weapons, or are otherwise deemed by the Promoter to be dangerous or inappropriate. There is no facility on site to store and/or retrieve any confiscated items and these will all be disposed of following the Event. We accept no liability or responsibility for any such confiscated items.
  1. Damage and Prosecution We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
  2. Recording and Trading
  • No unauthorised filming or sound recording. Any unauthorised recordings may be confiscated and/or destroyed by the Promoter.
  • Strictly no trading allowed on site without the Promoter’s consent.
  1. Vehicles No unauthorised vehicles will be allowed on site, including but not limited to buses, campervans, or coaches.
  2. Camping Rules
  • Camping is allowed on the site only in designated camping areas; camping is only permitted with a valid weekend ticket.
  • Any tents pitched outside the designated areas or in the car parks will be removed.
  • No animals, other than guide or hearing dogs, are permitted on site.
  1. Bag Policy All bags taken into the Event arena must be A4 in size or smaller. Any bags bigger than A4 will be confiscated. Re-admission to the campsite from the Event arena is allowed during Event opening times.
  2. Eviction The Promoter shall be entitled to evict from the Event without refund anyone resisting confiscation of disallowed items or who is otherwise in breach of these Conditions or behaving in a manner which is likely to affect the safety or enjoyment of themselves or other persons at the Event.
  3. Media Consent Please note that by entering the event you give your express consent to being photographed/filmed or sound recorded as part of the audience, and to your name, voice and/or likeness being included within any film, photograph, audio or audio-visual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world. This may include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.
  4. Statutory Rights Nothing in these Conditions shall exclude any liability of the Promoter for death or personal injury caused by negligence, or for any other type of liability that cannot by law be excluded or limited.
  5. Safety and Management The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the festival site. You must at all times comply with any and all instructions given to you by Event staff and stewards.
  6. Governing Law These Conditions are governed by English law and any dispute arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.