When does the payment get taken each month?
Payments are taken on the same date each month. You can log into your Kaboodle account to check your payment schedule here:
https://account.kaboodle.co.uk/
How can I change my bank details?
You can update your bank details by logging into your Kaboodle account here:
https://account.kaboodle.co.uk/
Missed a payment?
Please log into your Kaboodle account to make any outstanding payments:
https://account.kaboodle.co.uk/
If this doesn’t resolve the issue, please contact Kaboodle Customer Services at:
[email protected]
Can I cancel my ticket?
Bookings are non-refundable. If a booking is cancelled, any payments made up to that point will be retained and no further payments will be taken.
If there’s a reason you’re looking to cancel, please contact:
[email protected]
Can I resell my ticket?
Our official resale will open if and when the festival sells out. At that point, you’ll be able to list your ticket for resale for another customer to purchase.
Can I change the name on my ticket?
Yes — name changes can be processed via your Kaboodle account. A £20 name change fee applies. Please ensure you read all information carefully during the process.
Please note:
The booking will remain in the original booker’s name
The new ticket holder will receive email confirmation
You’ll need to forward the e-ticket once tickets are released (around 10 days before the event)
Any payments must be handled directly between both parties
If you experience any issues, please contact Customer Services at:
[email protected]
Can you buy day tickets?
Unfortunately not — Hide&Seek is a weekend festival and we only offer weekend tickets.